HEAD OF CRM | JOHANNESBURG

A leading renewable energy business delivering solar PV and energy infrastructure solutions across South Africa is seeking an experienced Head of CRM to lead and professionalize its customer relationship management function

Reporting directly to the South African business leader, this role will take ownership of strategic customer engagement, key account management, debtor management support, customer retention, escalation management and overall customer experience across a growing portfolio of commercial and industrial clients.

Key Responsibilities:

* Lead and develop a high-performing CRM and customer management team

* Own customer retention, satisfaction and long-term account growth

* Manage executive-level customer relationships across key strategic accounts

* Drive structured debtor management processes alongside finance and commercial teams

* Oversee customer communications relating to operations, maintenance and project delivery

* Establish CRM governance, reporting standards and process improvements

* Manage complex customer escalations and service-related issues

* Deliver customer insights, reporting and business improvement initiatives

Requirements:

* Degree or Diploma in Business, Commerce, Sales, Operations or related field

* 8-10+ years' experience in customer relationship management, key account management or commercial leadership

* Proven experience managing client-facing teams

* Strong commercial and financial acumen

* Experience in renewable energy, infrastructure, utilities, engineering services or asset-intensive industries highly advantageous

* Excellent stakeholder engagement and leadership skills

Salary: Market related plus Bonus