We are looking for a highly empathetic and engaging individual to join a leading Solar firm as a... Read more
We are looking for a highly empathetic and engaging individual to join a leading Solar firm as a Technical Support Manager. In this role, you'll provide advanced technical assistance and troubleshooting support to customers with their solar energy systems. You'll interact via phone, email, and chat to diagnose and resolve issues efficiently, and escalate complex problems as needed.
Responsibilities:
Provide advanced technical support for solar energy systems.Diagnose and troubleshoot issues with solar panels, inverters, batteries, and monitoring systems.Assist customers with system setup and optimization.Document interactions and resolutions in the support ticketing system.Collaborate with Tier 1 agents and escalate complex issues to Tier 3.Stay updated on solar technology advancements.
Qualifications:
3-year diploma or equivalent; college degree is a plus.2+ years in technical or customer support, ideally in the solar energy industry.Strong technical knowledge of solar energy systems.Proficiency in troubleshooting electrical and mechanical issues.Excellent communication skills for explaining technical concepts.Experience with support ticketing systems and CRM software.Ability to work independently, prioritize tasks, and handle customer issues with empathy.Willingness to work in shifts, including evenings and weekends.
If you are passionate about solar technology and providing exceptional customer service, we'd love to hear from you!
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