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We're seeking a Lead Business Analyst (Technology), to work on a Senior level (10+ years BA/Product experience), 100% Remotely from the comfort of your own home, or wherever your heart desires (as long as it's in SA!)

A fast-growing international Tech & Digital Transformations Consultancy is on the lookout for a Lead Business Analyst to help drive digital transformation for a range of corporate clients.

Key Responsibilities:The senior business analyst will work as part of the Business Analysis team, who are responsible for supporting the design and technical development of new customised solutions built using the Company's Platform.Critical to the success of successful candidates will be the ability to develop strong customer relationships to solicit and identify business requirements, address usability concerns and create detailed use case documentation to hand over to the Company's developers.In this role, you will liaise with cross-functional internal teams (including Customer Service and Technical Development) to improve the entire customer experience.This position may require occasional travel.The role will also include assisting with the preparation of monthly SLA reports and being the first line of contact for customers with queries, minor change requests or requests to add/change/delete users etc.You will also be required to draft Statements of Work for customers.This is a multi-faceted role where you will be reporting to multiple stakeholders throughout a project lifecycle.You will need to be flexible and be able to switch "hats" seamlessly between the multiple projects that you may be part of.This is a position in a fast-paced environment; meeting deadlines will require perseverance.Ultimately, a successful business analyst should ensure our clients are satisfied with the solutions we develop for them, in both the short and long term.Minimum Requirements:Must have worked in a performance improvement (BA/Product) environment for a minimum of 10 years with 2+ years of experience as a Senior or Lead Business AnalystMust have written product reference documents or use case descriptions for technical teamsMust have a track record of designing process improvements with technology solutions requiredMining or logistics experience (advantageous)Have the ability to be versatile and can thrive in innovative situationsAble to facilitate client meetingsAble to create high quality work productsAble to conduct detailed analysis using relevant toolsUnderstands the underlying data requirements to operate digital processesExperience of developing business cases