This is a unique opportunity to join, a JSE-listed financial services organization renowned for consistent growth and exceptional... Read more
This is a unique opportunity to join, a JSE-listed financial services organization renowned for consistent growth and exceptional performance that outpaces competitors. As part of the team, you'll collaborate closely with business stakeholders on high-impact projects, driving real value and contributing meaningfully to continued success.Lead the Infrastructure and IT Service Management (ITSM) team. This role is ideal for a technical leader with a passion for delivering secure, stable, scalable, and streamlined infrastructure and operations. ResponsibilitiesFocus on Service and StabilityBuild a centre of excellence for service managementDeliver a thematic view of the systemic problem to focus on key risksCollaborate with BU's to provide great service to our clients, Advisers and BusinessInstill Industry best practice ITSM and ITIL standardsImprove communication and turnaround time with internal and external stakeholdersBuild services and skills for future cloud environmentsAccountable for cyber security strategy and managementCapacity and risk management of environmentsInfrastructure architectureDisaster recovery management Behaviors:Build relationships with key internal stakeholdersContinually learns and grows own skills and industry knowledgeCreative visualization, critical thinking, inductive and deductive reasoning. An ability to think outside the box.Collaborative coordination and time management. Be Proactive and take initiative.Capacity to work under pressure while observing high quality standards.Problem solving and analysis. Add value to business outcomes.Must be able to work in a team environment. Share knowledge and help to grow othersDesire to understand the reasons for delivery to deliver the right solutionStrive to continually learn and improve Minimum Requirements & Skillset:Experience leading IT Operations teams using ITIL and CobitIn-depth knowledge of running ITSM deliveryFinancial industry background and understandingMicrosoft licensing understanding (OS/SQL)Enterprise ArchitectureUnderstanding of AWS and Azure services and environmentsIn-depth knowledge of information and cyber security managementVendor management and negotiationFirewall and network technologyVEEAM management3 PAR storage environments Read less
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